Delivery, Exchange & Warranty Policy
Dear customer, we at 3arabanah.com believe that customer service is the corner stone of our entire business. We try our best to avoid any issues that may arise during your shopping experience with us, therefore we made sure that all our policies are transparent and simple to understand and if you need any clarification please do not hesitate to contact us directly.
Return & Exchange policy
You have the right to return or exchange items purchased from 3arabanah.com, within 2 calendar days of purchase under the following conditions:
-Returned or exchanged items must have a manufacturing defect that cannot be repaired without compromising the items quality, fake, fiddle or does not match the specifications stated on 3arabanah.com.
-Returned items must be in their original packaging with all its original content, including, but not limited to, accessories and manuals.
-Items bought during promotions or on discount are not eligible for refunds.
-If eligible for a refund, you will receive your refund against returned items to your bank account which we will get from you.
-If eligible for a refund, you will receive your refund in full. We will not deduct any kind of transactions fees, such as visa/MasterCard/knet fees or processing fees, from your refund amount.
-If eligible for a refund, you will receive your refund within 15 calendar days of your refund approval date.
-You have the right to exchange items purchased within 2 calendar days of purchase. Exchanged items must be in their original sealed packaging. We will offer you the value of the item with in store credit that will be valid for 12 months.
Processing Return & Exchange
-If you would like to return or exchange an eligible item within 48 hours of purchase, you can contact our customer service center and we will arrange for pickup from your address stated in your invoice. When we collect your item, please provide us the original invoice at time of purchase.
Warranties
-Only items that specify a warranty provider and a warranty time frame on the item product page at time of purchase are eligible for warranty.
Delivery Policy
-3arabanah.com ships orders by 3rd party logistic partners.
-If you are not present at the specified delivery address, our logistics partner can deliver the order to any person at the specified address that you will provide us.